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Frequently asked questions
What is the return policy?
Return & Exchange Policy
At Nerry & Rizza, each handbag is crafted from premium hair-on leather, making every piece naturally unique. We take great care in quality control and customer satisfaction.
Returns
We accept returns within 7 days of delivery only if:
The item is unused, unworn, and in original condition
All original packaging is intact
The product shows no signs of use, damage, or alteration
To initiate a return, customers must contact us within 7 days of receiving the order.
Non-Returnable Items
Due to the natural characteristics of hair-on leather, the following are not considered defects and are not eligible for return:
Natural variations in leather pattern, color, or hair texture
Minor differences between product images and the received item
Slight marks or pattern changes that occur naturally in hair-on leather
These variations are what make each handbag one of a kind.
Exchanges
We only replace items if they arrive damaged or defective.
If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.
Return Shipping
Customers are responsible for return shipping costs
Shipping charges are non-refundable
We recommend using a trackable shipping service
Refunds
Once your return is received and inspected:
Approved refunds will be processed to the original payment method
Refunds may take 5–10 business days to reflect, depending on your bank
International Orders
For international orders, customs duties, taxes, and shipping fees are non-refundable.
When will I get my order?
Orders are processed within 1–2 business days after confirmation.
Delivery usually takes 5–7 business days
Shipping times may vary depending on your location, customs clearance, and courier service. You will receive a tracking number once your order has been shipped so you can follow your delivery.
How much does shipping cost?
We offer FREE shipping on all orders, with no minimum purchase required.
There are no additional shipping charges at checkout — the price you see is the final price you pay.
Contact Us
WhatsApp / Phone number: +923710065086
Email: support@nerryrizza.com
Follow Our World of Luxury
Everything we do starts with why
Discover Timeless Elegance
Crafted for the discerning. Each piece represents the pinnacle of luxury and sophistication, embodying timeless artistry and uncompromising quality.
