Shipping policy

Frequently asked questions

Return & Exchange Policy

At Nerry & Rizza, each handbag is crafted from premium hair-on leather, making every piece naturally unique. We take great care in quality control and customer satisfaction.

Returns

We accept returns within 7 days of delivery only if:

The item is unused, unworn, and in original condition
All original packaging is intact
The product shows no signs of use, damage, or alteration

To initiate a return, customers must contact us within 7 days of receiving the order.

Non-Returnable Items

Due to the natural characteristics of hair-on leather, the following are not considered defects and are not eligible for return:

Natural variations in leather pattern, color, or hair texture
Minor differences between product images and the received item
Slight marks or pattern changes that occur naturally in hair-on leather

These variations are what make each handbag one of a kind.

Exchanges

We only replace items if they arrive damaged or defective.

If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs
Shipping charges are non-refundable
We recommend using a trackable shipping service

Refunds

Once your return is received and inspected:

Approved refunds will be processed to the original payment method
Refunds may take 5–10 business days to reflect, depending on your bank

International Orders

For international orders, customs duties, taxes, and shipping fees are non-refundable.

Orders are processed within 1–2 business days after confirmation.

Delivery usually takes 5–7 business days
Shipping times may vary depending on your location, customs clearance, and courier service. You will receive a tracking number once your order has been shipped so you can follow your delivery.

We offer FREE shipping on all orders, with no minimum purchase required.

There are no additional shipping charges at checkout — the price you see is the final price you pay.

WhatsApp / Phone number: +923710065086

Email: support@nerryrizza.com

Follow Our World of Luxury

Everything we do starts with why

Discover Timeless Elegance

Crafted for the discerning. Each piece represents the pinnacle of luxury and sophistication, embodying timeless artistry and uncompromising quality.

Account

Shipping policy

Shipping Cost

Order Processing Time

Delivery Time

Order Tracking

Incorrect Address

Lost or Delayed Packages

Damaged Packages

Contact Us

Frequently asked questions

Return & Exchange Policy

Returns

We accept returns within 7 days of delivery only if:

The item is unused, unworn, and in original condition

All original packaging is intact

The product shows no signs of use, damage, or alteration

To initiate a return, customers must contact us within 7 days of receiving the order.

Non-Returnable Items

Due to the natural characteristics of hair-on leather, the following are not considered defects and are not eligible for return:

Natural variations in leather pattern, color, or hair texture

Minor differences between product images and the received item

Slight marks or pattern changes that occur naturally in hair-on leather

These variations are what make each handbag one of a kind.

Exchanges

We only replace items if they arrive damaged or defective.

If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs

Shipping charges are non-refundable

We recommend using a trackable shipping service

Refunds

Once your return is received and inspected:

Approved refunds will be processed to the original payment method

Refunds may take 5–10 business days to reflect, depending on your bank

International Orders

For international orders, customs duties, taxes, and shipping fees are non-refundable.

Follow Our World of Luxury

Discover Timeless Elegance

Shipping policy

Shipping Cost

Order Processing Time

Delivery Time

Order Tracking

Incorrect Address

Lost or Delayed Packages

Damaged Packages

Contact Us

Frequently asked questions

Return & Exchange Policy

Returns

We accept returns within 7 days of delivery only if:

The item is unused, unworn, and in original condition

All original packaging is intact

The product shows no signs of use, damage, or alteration

To initiate a return, customers must contact us within 7 days of receiving the order.

Non-Returnable Items

Due to the natural characteristics of hair-on leather, the following are not considered defects and are not eligible for return:

Natural variations in leather pattern, color, or hair texture

Minor differences between product images and the received item

Slight marks or pattern changes that occur naturally in hair-on leather

These variations are what make each handbag one of a kind.

Exchanges

We only replace items if they arrive damaged or defective.If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs

Shipping charges are non-refundable

We recommend using a trackable shipping service

Refunds

Once your return is received and inspected:

Approved refunds will be processed to the original payment method

Refunds may take 5–10 business days to reflect, depending on your bank

International Orders

For international orders, customs duties, taxes, and shipping fees are non-refundable.

Follow Our World of Luxury

Discover Timeless Elegance

We only replace items if they arrive damaged or defective.

If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.