Refund policy
At Nerry & Rizza, each handbag is crafted from premium hair-on leather, making every piece naturally unique. We take great care in quality control and customer satisfaction.
Returns
We accept returns within 7 days of delivery only if:
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The item is unused, unworn, and in original condition
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All original packaging is intact
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The product shows no signs of use, damage, or alteration
To initiate a return, customers must contact us within 7 days of receiving the order.
Non-Returnable Items
Due to the natural characteristics of hair-on leather, the following are not considered defects and are not eligible for return:
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Natural variations in leather pattern, color, or hair texture
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Minor differences between product images and the received item
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Slight marks or pattern changes that occur naturally in hair-on leather
These variations are what make each handbag one of a kind.
Exchanges
We only replace items if they arrive damaged or defective.
If your item is damaged upon delivery, please contact us within 48 hours with clear photos of the product and packaging.
Return Shipping
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Customers are responsible for return shipping costs
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Shipping charges are non-refundable
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We recommend using a trackable shipping service
Refunds
Once your return is received and inspected:
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Approved refunds will be processed to the original payment method
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Refunds may take 5–10 business days to reflect, depending on your bank
International Orders
For international orders, customs duties, taxes, and shipping fees are non-refundable.